{"id":291,"date":"2021-04-14T19:26:14","date_gmt":"2021-04-14T16:26:14","guid":{"rendered":"https:\/\/svt.ro\/optimoo\/?post_type=blog&#038;p=291"},"modified":"2021-04-29T18:48:06","modified_gmt":"2021-04-29T15:48:06","slug":"softul-optimoo-dezvoltat-continuu-pe-baza-feedback-urilor-primite-de-la-clienti","status":"publish","type":"post","link":"https:\/\/svt.ro\/optimoo\/softul-optimoo-dezvoltat-continuu-pe-baza-feedback-urilor-primite-de-la-clienti\/","title":{"rendered":"Softul Optimoo, dezvoltat continuu pe baza feedback-urilor primite de la clien\u021bi"},"content":{"rendered":"<p>P\u0103rintele marketingului modern, Philip Kotler, spunea c\u0103 \u201dCea mai bun\u0103 reclam\u0103 este reclama pe care o fac clien\u021bii mul\u021bumi\u021bi\u201d. Unul dintre elementele cheie ale succesului unei afaceri \u00eel reprezint\u0103 satisfac\u021bia clientului.<\/p>\n<p>Clien\u021bii satisf\u0103cu\u021bi pot ajuta compania s\u0103 se dezvolte. Produsele \u0219i serviciile oferite de o companie sunt evaluate de clien\u021bi care pot oferi feedbackuri. Trebuie \u021binut cont de aceste feedback-uri deoarece \u00een acest fel sunt identificate oportunit\u0103\u021bi de \u00eembun\u0103t\u0103\u021bire ale produselor \u0219i serviciilor,<\/p>\n<p>Feedback-ul de la client este important pentru un business deoarece ajut\u0103 la \u00eembun\u0103t\u0103\u021birea afacerii fiind o baz\u0103 solid\u0103 a deciziilor ce trebuie luate \u0219i este modalitatea cea mai direct\u0103 prin care se poate afla satisfac\u021bia clien\u021bilor.<\/p>\n<p>Exist\u0103 mai multe metode de \u00eembun\u0103t\u0103\u021bire a afacerii pe baza feedback-urilor de la clien\u021bi.<\/p>\n<p><strong>Sondajul <\/strong>&#8211; poate fi realizat fizic sau online cu ajutorul formularelor Google.<\/p>\n<p><strong>Interviul <\/strong>&#8211; trebuie planificat, realizat fa\u021b\u0103 \u00een fa\u021b\u0103 \u0219i bine preg\u0103tit.<\/p>\n<p><strong>Pl\u00e2ngerea clientului <\/strong>&#8211; atunci c\u00e2nd clientul nu este mul\u021bumit de produsul\/serviciul furnizat, pe motiv c\u0103 nu respect\u0103 standardele definite, este posibil s\u0103 recurg\u0103 la reclama\u021bii. Dac\u0103 se ia act de problemele semnalate \u0219i se trece la remedierea lor atunci acest feedback poate veni \u00een ajutorul afacerii.<\/p>\n<p>A\u0219adar, colectarea tuturor datelor, identificarea problemelor, realizarea unui plan pentru remedierea sau \u00eembun\u0103t\u0103\u021birea aspectelor semnalate \u0219i verificarea efectului imediat al m\u0103surilor luate \u00eenainte de a le pune \u00een practic\u0103 poate fi de folos \u00een drumul spre succes al afacerii.<\/p>\n<p><strong>Optimoo, un r\u0103spuns la problemele antreprenorilor<\/strong><\/p>\n<p>Pentru noi, drumul spre succes \u00eenseamn\u0103 dezvoltarea softului Optimoo, un instrument care trebuie s\u0103 vin\u0103 \u00een ajutorul clien\u021bilor. De aceea, \u00eencerc\u0103m continuu s\u0103-l dezvolt\u0103m \u0219i \u00een func\u021bie de feedback-ul oferit de client \u0219i de necesit\u0103\u021bile lui.<\/p>\n<p>Am \u00eenceput prin a oferi clientului oportunitatea utiliz\u0103rii unui soft simplu de instalat, f\u0103r\u0103 cabl\u0103ri, un sistem monitorizat 24 de ore din 24, cu \u00eembun\u0103t\u0103\u021biri ce sunt aduse automat, iar problemele sunt rezolvate imediat. Folosind Optimoo, printr-o aplica\u021bie IOS \u0219i Android se poate avea acces \u00een timp real la urm\u0103rirea pontajului angaja\u021bilor, cu generarea de date \u0219i statistici instant ale orelor lucrate, pauzelor \u0219i orelor suplimentare, managementul concediilor \u0219i zilelor libere, evaluarea angaja\u021bilor. Acesta este nivelul Basic, disponibil gratuit. Dar nu ne-am oprit aici ci vom trece la nivelele urm\u0103toare, Expert \u0219i Carier\u0103, unde sistemul aduce \u00een plus monitorizarea unui orar cu trei schimburi, schimbul de noapte, cerere concedii \u0219i flux de aprobare, p\u00e2n\u0103 la rapoarte de performan\u021b\u0103 ale angaja\u021bilor pe baza evalu\u0103rilor \u0219i plan de formare profesional\u0103. Aceste dou\u0103 niveluri vor fi disponibile doar din luna iulie 2020. \u00cembun\u0103t\u0103\u021birile au fost aduse pe baza recomand\u0103rilor clien\u021bilor \u0219i a\u0219tept\u0103m \u00een continuare feedback-uri astfel \u00eenc\u00e2t s\u0103 oferim un produs care s\u0103 \u00eendeplineasc\u0103 \u0219i cele mai extravagante cerin\u021be.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>P\u0103rintele marketingului modern, Philip Kotler, spunea c\u0103 \u201dCea mai bun\u0103 reclam\u0103 este reclama pe care o fac clien\u021bii mul\u021bumi\u021bi\u201d. Unul dintre elementele cheie ale succesului unei afaceri \u00eel reprezint\u0103 satisfac\u021bia\u2026<\/p>\n","protected":false},"author":1,"featured_media":292,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[36,38],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.6.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Softul Optimoo, dezvoltat continuu pe baza feedback-urilor primite de la clien\u021bi - Optimoo<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Softul Optimoo, dezvoltat continuu pe baza feedback-urilor primite de la clien\u021bi - Optimoo\" \/>\n<meta property=\"og:description\" content=\"P\u0103rintele marketingului modern, Philip Kotler, spunea c\u0103 \u201dCea mai bun\u0103 reclam\u0103 este reclama pe care o fac clien\u021bii mul\u021bumi\u021bi\u201d. 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